I have set up an alternative email address to send messages to my yahoo account.
I checked the box "Send Notifications via the alternate email"
However I am not receiving any ticket updates at my alternate email address.
I have verified that the server can send email externally
I have verified via the Helpspot Outbound Email Test (SMTP and built in PHP) that helpspot can send externally.
I have also verified that ticket updates can be sent externally when added as a CC to the ticket.
another oddity: apparently when I check “Notify on Unassigned New Requests” I do receive notifications of new requests at my alternate email, but only on New Requests. not on Updates to existing tickets.
We have recently transferred our Helpspot ticket system from an Turnkey Ubuntu system to a Turnkey LAMP stack (Debian Squeeze)
We have also recently upgraded to Helpspot version 3.2.5