I have installed the trial of helpspot, I can access it fine on the same server (localhost). I can access it remotly using the IP and get a webpage but all the formatting is missing, just a black and white page with links.
looks fine of the local server all the colors and everything render as they should. is there a setting or something that i missed out? so far I have installed it on two new servers and still having the same problem.
I am using IIS7 and windows server 2008, also using the installer from the website, and MySQL.
I have tried it using apache but still no luck.
I have also tried disabling the firewall, I have been onto config.php in c:\program files\helpspot\helpspot and tried to change the “CHosts” bit to the name of the server, but it won’t save the file (is there a service or something that needs stopping before I can do this?)
thanks for your help!