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'Hiding' aspects of the Request History


With the way we operate, the Requests we manage receive quite a number of updates in terms of status and with the other custom fields we use until such tiem as they are closed. This results in the Request History becoming quite large, and it becomes difficult to easily locate the ‘Notes’ that have been added, as oppossed to the Request Detail ‘general’ changes.

As we are more interested in the Notes that have been added, it would be nice if there was a way to ‘hide’ (as required) the Request Detail history, and only display the ‘Notes’ added.


Hi Brent,

Improving this area is definitely on the list for version 3. We’re just starting with that so it will be some time, but that’s an area we’ll be working on.