If found the following statement.
1.4. SPAM - HelpSpot’s integrated Bayesian filtering technology automatically detects SPAM that enters the system via the email account integration feature. The SPAM filter is smart and learns from previous SPAM received by the system.
I did seach for that in Google it because I saw one of the agents getting rid of a number of pseudo-test messages by marking them as spam (probable he was looking for some type of batch change status or batch close), but in general the wording of the messages marked as spam was OK, so now I’m concerned that by doing that we have put spam-wight to words that are legitimate.
We don’t receive much real spam yet because most proxy e-mail addresses are new, and now I am concerned that some legitimate messages may move to the SPAM folder as false positives because of the wrong assigment of the agent when he wanted to get rid of some mails.
If you could share some insights of how the spam engine works and which caveats must be taken into account when misused would be appreciated.
Another thing that I would like to mention is that we have written a quick and dirty Windows service in Delphi to do the mail polling, which is less intrusive than having to program a task that pops-up every minute if the administrator is logged. If you can do Delphi and are interested, I could send you the Delphi code for the Windows service to you. Now everything is hardcoded though (the URL and the polling interval).