Forgive me if this has been asked before. If so, then my search skills have utterly failed me.
In my workplace, our small IT group has always been in the habit of copying ALL of our help desk correspondence to a group distribution list, so that everyone is kept “in the loop”. While on the one hand, it’s a pain in the keester to have to scan through all of this email, there are some advantages given our small size, the nature of our business and the type of support that we provide. I had assumed that I could do this with an automation rule, but there doesn’t appear to be an option.
In addition, I’m looking for a way to share private notes. It is very important to us that we have a way of automatically copying private notes to the group.