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How to add a license to HelpSpot


#1

Version 3.
Email which delivered the license - no help
Admin manual - no help
Admin screen in helpspot - no help
Clicking a hundred buttons in helpspot - no help
Google for “Helpspot license” - no help
Forums - no help - maybe there is something here already, but without a search function, I have run out of patience to read the title of every forum topic.


#2

Of course the correct answer just reveals my true impatience and selective vision.

Selecting the “Admin” button reveals a status page which shows whether an update is available, Customer ID, license assigned versus purchased, etc.

Also on the same page are sections to “Upload a New License” and “Maintenance Mode”. The upload works great and the license status on the page is immediately updated without the need to refresh the page.


#3

Yep! Glad you found it.


#4

We just ran into this, too. Found the answer here.

Ian, you guys might wanna put a blurb on your e-mail when sending out a license. :smile:


#5

Ah, good point! We’ll get this done ASAP.