HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

How to add a new staff member?


Forgive me if this is totally obvious and I’m just missing it. I’m an admin and have looked everywhere and I can’t see a way to add a new staff member.


Hi Lesley,

You add staff in Admin->Staff and scroll to the bottom of the list of users, below them is a form to add users if you have open licenses. If you don’t then you’d need to de-activate a user or purchase more licenses before you can add another user.


Ah, I had a feeling it might have to do with licenses. Thank you very much for your help Ian.