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How to add the content of a KB article as footer in outgoing automatic answer?


#1

Hi there,

we have 15 Mailboxes for various products.
Due to german law we have to put a complete footer at the end of each outgoing request(Mail)

Due to that we have sometimes changes within the footer (f.e. phonenr, resonsible person, etc.) i like to edit and change the footer on one single side instead of editing automatic answer for each mailbox.

How can i add the content of a KB article within an automatic answer (Request) to our customers.
Anything like {kb_article_content=51} possible?

Or do you have another Idea how to change that informations on single side?
Thanks for help.
(No, i didn’t found anything within the manual :wink: )
regards,
Ralf