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How to customise portal template with a Hosted Helpspot?


#1

Hi all

Our company has a hosted Helpspot solution, and now I want to customise the portal with our corporate colours.

However Helpspot does not let me edit the portal template directly!

How can I change the templates?


#2

Hello,

You can manually edit the portal templates via the directions here: http://www.userscape.com/helpdesk/index.php?pg=kb.page&id=9

There is also the in system editor for simple edits in admin->tools->modify portal templates. If it says it can’t write the files you may need to have Engine Hosting add write permissions in the /custom_templates folder


#3

I have been to the in-system editor in admin->tools->modify portal templates, but I cannot edit anything.

I will contact our hosting company, thanks!