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How to disable a login


#1

I was wondering if there was some way to disable a login? My main customer has numerous people who submit requests, but if one of those people leaves the company I need to be able to disable their login so they can no longer view the Request History.

Is there a “user management” section? I’ve had a look around the Admin area and I can’t find anything that lets me manage the users - change password, enable/disable login, etc.

It seems like anyone can submit a request, and that automatically creates a login for that email address. But how can I remove (or disable) that login if it is a spammer or someone not authorised to submit a request?

Cheers,

Paul


#2

Hi Paul,

There isn’t user management on that level. The thing to do is change their password, either directly in HS_Portal_Login table or login via the portal and change it manually.