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How to import my old emails into helpspot


#1

I have some 13k old emails in gmail that I would like import to helpspot without forwarding them.
Anyone have an idea on how to do that.


#2

Hi Carol,

I sent an email to you and one of your associates on this last week, if you didn’t get that please let me know.

Basically though, you just setup the mailbox in HelpSpot and it will pull them in. You’ll want to have the auto reply off so that these people don’t get emails back from the system.

You can then batch close them from the inbox.

Note, that HelpSpot won’t know which emails were responses to other emails. It’s just going to pull them all in as new requests.