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How to install only license file


#1

I am running the HelpSpot trial version and have purchased a full copy. You e-mailed me a license file, so how do I install the license file without messing up the current installation. Basically, I just want to make the trial version I installed/configured a live version. Thanks!


#2

Sure, just upload the new file in Admin->Settings and you’ll be all set.

Ian


#3

Okay, that worked. At first, I was looking for a folder named \Admin\Settings. Then, the fog cleared and I figured out that you meant to open my HelpSpot web page, go to the “Admin” section, go into the “Settings” section, then use the “Upload license file” option there. We’re all good now.

Thanks!


#4

Sorry for the confusion on that! Glad to hear you’re all setup.