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How to mark an item as unread


This seems like something that should be obvious, so sorry if I’m overlooking it.

I can’t see how to mark an item as unread after you have opened it. I did a search in the KB and the forums and I did see an exchange between Ian and a customer saying that you could do it from your Queue, but I don’t see anything in the dropdown that looks right.

So, what am I missing?



Hi Al,

It’s not as obvious as it should be. Click on the empty space where the green flag used to be and it will turn back to the green flag.