HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

How to set Opened Via for eFax?


Hi there,

I imagine somebody must be doing this: I have an eFax system that delivers to an email inbox. HelpSpot happily accepts it, but i need to set Opened Via to Fax for a number of reasons (reporting, automation rules, etc.).

I thought this would either be a propery of the mailbox itself, an action for a mail rule or automation rule, or a parameter to private.request.update, but I can’t seem to find it. Any advice?



Well, if there’s a more direct way, I haven’t found it, but I did solve the problem easily with a database trigger. I’ll post an example if anyone is interested.


Yes, that would work :slight_smile:

There’s not another direct way to edit this so that’s fine currently.