HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

How to Setup HelpSpot as a secondary website


#1

I got to install helpspot successfully on the default website. But actually we NEED to install it on another website in the same server.

I’m using IIS with Windows 2003 R2

The first time it was under: web1.mydomain.com/helpspot

I need it to be in helpdesk.mydomain.com

I created another website and I KNOW DNS resolution was working because I created other files to test they would show up with that path.

But whenever I tried the index.php it would give me a “page not found” error.

I made sure that the config.php was updated as well

Any ideas? maybe I’m missing something dumb!


#2

I’m not entirely sure on the networking on this, but I’d start by making sure PHP is setup to be used on that domain and not just the default domain.