HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

How to use KB voting feature


#1

This is probably a question with a very simple answer.

How do I enable/use the voting system for KB articles?

I have looked in the configuration and I don’t see an option for turning this on or using it.


#2

Hi Nate,

It’s on by default. Perhaps you’re confused because it only shows up in the portal not in the backend? The only way to remove it is to remove the HTML code for it from the portal templates. If you’ve customized your templates then it may be that you removed that code.