I have HTML turned on, but when something comes through, the formatting is pretty haphazard. Everyone in my company uses the same signature that includes a couple of small images. When that signature comes through to HelpSpot, the signature is exploded into several lines and is completely jumbled up.
The HTML feature was something I was really looking forward to having used Helpspot in the past with only text. I decided I could live without images, so I turned the image stripping on - but it doesn’t seem to make a difference. The images come through exactly the same.
Anyone else experience this?