HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Http service stopping


#1

Hello I have the trial installed on a CentOS box. Everything is working correctly when the HTTP service is running, but every now and again the http service will stop working. All that I have to do is restart the service and everything is back up and running. The error in the Apahe log is

[notice] SIGHUP received. Attempting to restart
[notice] seg fault or similar nasty error detected in the parent process

Does anyone know why this is happening and if so how to fix it?

Thanks,

Pete


#2

Hi Pete,

Is email flowing in OK? If not it could perhaps be a stuck email in a mailbox that HelpSpot checks. If your PHP Memory_Limit is low you could try upping that as well.

HS is normally very stable on CentOS and we don’t have any reports of similar behavior.


#3

What version of PHP are you running? Perhaps you could post or email in a phpinfo dump so we can take a look at your settings.