These are some dangerous users
Glad to hear this worked. This is a good tip to keep track of.
One business note though. The license allows you to have multiple installations so that’s fine but you cannot have more individuals using the system then you have licenses for.
So in your case if you have 4 licenses you can have 2 staff members and 2 “view only” people or any other combination of course. What you can’t do is have 4 staff members in the write installation and 4 in the read only who are different people. The point being that if 8 distinct humans need HelpSpot access of any type then you’d need to have 8 licenses even though technically HelpSpot would let you do it because you’ve setup 2 installations. Hope that’s clear.