Good day, I am hoping to use this platform for our Residence Life department at a small University. However, I need to make sure that when campus-wide emails go out, that those are ignored, so the auto-response doesn’t go back out to campus and/or the sender.
We have distribution groups, like firstname.lastname@example.org that we have access to, but if someone likes our President or Public Safety sends to allusers, I don’t want the system responding.
I currently set up a Mail Rule, but want to confirm that is the best route. Mail rule looks to see if the To or CC has that address, email@example.com in it and set to Close Request w/ No Action Required.
I guess my second question is, if I set a mailbox rule within our email client (we use O365), to move those emails to a different folder, would that prevent the email from hitting the HelpSpot dashboard altogether?