I turned on tasks.php debugging, went to tasks.php in browser and waited 60 seconds with “waiting for [server name]” showing in status bar but nothing on the page.
No browser tabs were displaying the workspace page at the time, so I can’t see how live refresh could be related to this error. When I refreshed the errors page I saw this with a time stamp corresponding to my attempt to view tasks.php:
Input array does not match ?: SELECT DISTINCT HS_Request.*, HS_Category.sCategory, HS_luStatus.sStatus, CONCAT_WS(’ ',HS_Request.sFirstName,HS_Request.sLastName) AS fullname FROM HS_luStatus,HS_Request LEFT OUTER JOIN HS_Cat
I closed the tasks.php tab, restarted httpd and mysqld and tried again to visit tasks.php in a browser and this time got only:
Connecting to: firstname.lastname@example.org@mail.speakeasy.net
(real domain changed to ‘obfuscated’ for this post to deflect spambots)
Incoming mail now shows up in the queue, but as of 6 minutes later, no auto reply as been received at the gmail account from which I sent the test mail (the auto reply is enabled in Admin --> Mailboxes --> Mailbox-in-question)
In case it is related, when I try the ‘send test mail’ at the bottom of the mailbox edit page, it takes 63 seconds (According to the page load timer in the firefox extension “FasterFox”) but it is eventually sent and recieved by gmail. (this is a test box with no public facing services running, so load on the server is always very low.)
By the way, when I run a ‘locate’ or a ‘find’ for ‘cron’ I don’t find any files that look to be related to helpspot. Should a cron have been installed by the installer or is there some other mechanism which fires off tasks.php?