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Inbox default


#1

In our effort to work the oldest tickets first, we would like our Inbox to default to showing the oldest tickets at the TOP and the newest at the bottom…WHERE/HOW do I set that?


#2

Hi Sylvia,

It’s not possible to set the sort on the default inbox. Instead, create a filter with the same definition as the inbox which is:

open/closed = open
assigned to = unassigned

then in the filter set the order as you like.