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Inbox Quantity Wrong


#1

Somehow the inbox message count shows 2 more tickets than actually exist.

Any idea how to fix?


#2

Hi Jimmy,

Hmm, it’s possible there’s a ticket with a status ID in the database that doesn’t match any of the currently known status types. That would be something to check.


#3

OK, that was it. Queried HS_Requests and found two open requests where xStatus was equal to the request ID.