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Initial install only returns blank pages


#1

Hi,

I’ve just installed a trial of helpspot. Unfortunately I’m using a hosting service so I don’t have shell access to the server. I had to unpack helpspot on my desktop and ftp the results onto the hosting server preserving the directory structure etc.

The installer and any other pages I try to load produce a blank page. There is nothing in the apache error logs for the blank pages.

I tried the usual phpinfo() test and it shows everything working and the Zend optimizer installed.

Any ideas on what the check or try next?


#2

Hi Philip,

The problem is that when you FTP you need to force the FTP client to use binary mode or else it will corrupt the files. Try uploading the files again in binary mode and see how that goes.