HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Inserting a screen capture


#1

Hi,

Is there a way to insert a screen capture into an HS response? I know about the attaching a jpg, but would prefer not to have to save each one on my computer, but rather just insert into the body of the reply.

Thanks,


#2

Hello,

If you’re on version 3 when you attach the image a placeholder will be inserted in the message so it will display inline. There’s not currently a way to drag and drop or to take a screenshot from HelpSpot at this time.


#3

Sorry to resurrect this thread, but has this feature been implemented in v4, or is it still not something that can be done?


#4

There’s no direct capture mechanism in HelpSpot currently. But there’s so many good services for those things these days like Droplr and such that using one of those free/very cheap services is probably a better way to go.