HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Install error


#1

I had my host install for me up to the point where I ran the installer.
I am using the single user free version.
I ran the installer and got an error that a folder was not writeable. I made the folder writeable and reran the installer. I appeared to work, but I can’t long in with the user I created and it will not send me a password reset link.
Almost every table in the database (62 total tables) is empty. There are a total of 471 rows in all tables combined.
Not sure where users would be, the Person table? That table is empty.

Is there a way to log in?

Thanks,
Cliff


#2

HI Cliff,
Did you clear our the database before you reran the installer? It sounds like it didn’t finish out properly. You should have your user in the Person table.


#3

Thanks, I just dropped all of the tables and tried again. I got this error:

An error occurred.

Please make sure the “data” directory, and its sub-directories, are writable by the web server.

I made sure that folder and all it’s subfolders were set to 777. Dropped all of the tables again, reran the installer still get that same error message.

What am I doing wrong?


#4

My guess is that the data directory may not actually be the issue. I would enabled debugging in your config.php file and see if you get a more detailed error. To enable debugging, edit your config.php file and add or change the cDEBUG option to appear like so:

define(‘cDEBUG’, true);

This will do two things. Errors occurring within HelpSpot will be displayed in a error-reporting screen that shows the error, the file, and related information. Errors occurring within HelpSpot will also be logged to the data/log/helpspot.log file


#5

Thank you. I turned it on and let my host try and run the install file. Not sure what they did, but they were able to get it installed.

Thank you


#6

Great! Glad to hear it’s working.