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Install Troubles


#1

New here, trying for a fresh install.

Environment:
Server 2008 R2
IIS
MySQL

Everything went smoothly until I got to the web-based installer. I try completing step 3 but get stopped as it requires a notification email to be entered; no option to configure later. I fill in this info and I get ‘whoops, looks like something went wrong’. I tried looking through logs but couldn’t find anything helpful.

I noticed in the KB the new CLI install method, but this does not work either as the commands fail due to being unknown.

Any advice is appreciated.


#2

The first step would be to enable debugging. To enable debugging, edit your config.php file and add or change the cDEBUG option to appear like so:

define(‘cDEBUG’, true);

This will do two things. Errors occurring within HelpSpot will be displayed in a error-reporting screen that shows the error, the file, and related information. Errors occurring within HelpSpot will also be logged to the data/log/helpspot.log file

Let us know what errors you get back.