i am having problem installing i am getting a err on the page when i am setting up
As of version 4, HelpSpot can be configured to display more useful error messages. To enable debugging, edit your config.php file and add or change the cDEBUG option to appear like so:
This will do two things:
Errors occurring within HelpSpot will be displayed in a error-reporting screen that shows the error, the file, and related information
Errors occurring within HelpSpot will be logged to the data/log/helpspot.log file
Let us know what you see then on that error page.