Before installing Helpspot, I created a MySQL db and a user with permissions to create tables. Then modified config.php accordingly. The installation starts & all the initial checks are OK, including ‘can connect to database’. When I click ‘Finish Installation’, I’m presented with a blank screen with a message ‘Cannot access database. If this is a new installation please go to the installer page.’ My database now has helpspot tables, so the problem does not seem to be permissions.
Any help will be appreciated.