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Installer.php 500 Server Error


#1

Hey all, new user here – been a long time fan of HelpSpot. I just downloaded and uploaded via FTP the entire package of .zip. When I go to installer.php, I immediately get a 500 server error. When I check my error logs, all I see is:

[Sun May 27 15:19:45 2018] [error] Premature end of script headers: installer.php

I searched this Discussion Board but haven’t found a solution. Running on a shared account (DreamHost), PHP 7.0, Linux server.


#2

Hi! That error definitely is not very descriptive. Does PHP have ioncube loader installed on your DreamHost server?

Also, please try creating an “info.php” file with the following contents:

<?php phpinfo();

and see if that works in the browser.