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Installer.php 500 Server Error


Hey all, new user here – been a long time fan of HelpSpot. I just downloaded and uploaded via FTP the entire package of .zip. When I go to installer.php, I immediately get a 500 server error. When I check my error logs, all I see is:

[Sun May 27 15:19:45 2018] [error] Premature end of script headers: installer.php

I searched this Discussion Board but haven’t found a solution. Running on a shared account (DreamHost), PHP 7.0, Linux server.


Hi! That error definitely is not very descriptive. Does PHP have ioncube loader installed on your DreamHost server?

Also, please try creating an “info.php” file with the following contents:

<?php phpinfo();

and see if that works in the browser.