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Instant reply + attachment


#1

Hi,

we currently use Mail Rules + instant reply to send our customers a email that we’ve received the request.
But when the customer sends us a email including a attachment, he will get the reply including this attachment. Is it possible to prevent this?

thanks

Alex


#2

Hi Alexander,

I checked the code and instant reply doesn’t send back attachments. Perhaps the customers mail client is threading it together so that it appears there’s an attachment?


#3

Hi Ian,

thats crazy, it happens just sometimes.
But i can see the attachment in Helpspot.
I’m not sure if its just a view problem, and the customer didn’t received the attachment.
Here is an example:

http://imageshack.us/photo/my-images/815/helpspot.jpg/

Alex


#4

Yes, that’s just a bug actually :slight_smile:

It’s not actually going to the customer. I’ll have to check to see if the changes in V3 address that, but it’s definitely not sending to the customer just a bug in the display code to you.

Sorry for the trouble.