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Integrated Chat


#1

Just as a feature request, an integrated chat or messaging feature would be great. We currently use openfire and spark, often we see a tech is viewing a ticket and it would be great if we could open a quick chat session with them right from HelpSpot.


#2

Hi Joshua,

We haven’t looked at those projects in a while, seems like they’ve come a long way. Chat isn’t on the short term list but we’re going to be looking into that and other bigger addition more now that V3 is out the door.


#3

Hi Ian,

Just one comment on this: while I think it might be useful to have integrated chat for some users, please make sure to have an option to turn it off. Everything seems to have a chat option these days (my email has a chat, my online diagramming has a chat, even my phone system has a chat) and it drives me crazy when we already have a dedicated chat solution in place to have all these side channels to worry about.

t.


#4

Certainly, it would be optional. Thanks for the feedback.