HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

iPhone App Login

Hello all,

I’m getting the dreaded “The HelpSpot installation could not be reached”

The both API’s are enabled, and I don’t seem to have any SSL issues.

Sadly, iOS doesn’t give you insight as to the network calls so I can’t see what exactly is failing.

I have fast-cgi disabled in PHP as well, but not 100% confident it’s off and it may be the issue.

The other possible issue may be Cloudflare, but I contacted them and they said

"I am fairly certain that Cloudflare does not remove/modify an incoming API request’s authorization header in any way.

Are you currently receiving any other errors with your API calls?"

The URL is and I’m able to access