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iPhone direct link


#1

We have automation rules set to notify staff of new tickets, we have included a link so they can directly view the ticket from the email.

What we would like to do is also include a link so that our iPhone users can also open the link directly from the email, but go directly to the very useful iphone request view. Is this possible?


#2

Yes, there is a placeholder for iPhone Request URL which is exactly for this purpose.