HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Is the IMAP extension required for HelpSpot


#1

Hello,

During the installation of the trial version yesterday I was told by HelpSpot that the PHP IMAP extension is not installed, but this is ok if I don’t plan to use the IMAP mailboxes.

However, when I know go to Admin / Mailboxes I get the following message “The PHP IMAP extension is not installed. This extension is required to use the email integration features.”

Please advise and thanks.


#2

Forgot to mention, in case this is not clear, I only have POP3 mailboxes which I was planning to use with Helpspot.

Thus the question.


#3

Hi Sergey,

In PHP the IMAP extension handles both IMAP and POP mailboxes so you’ll need to install the extension if you want any type of email access. Sorry for the confusion, I don’t like how the extension is named either.


#4

Ian,

Thanks for the explanation. I’ll just need to install the IMAP extension then.

One more thing I’ve noticed – I was asked during the initial installation the system time and I think it was not saved when the installation was complete, since in Admin / Settings / System I still had the default timezone set (in “System Time Zone” option).


#5

Thanks Sergey. I don’t believe the installer asks for your time, but I’ll check that. In any event you can go ahead and set it in the admin.


#6

How do we install the PHP IMAP Extention


#7

Hi Bart,

This varies based on your server type. Details can be found here:

http://www.php.net/imap

If you’re on windows you probably just need to uncomment the line in the php.ini for the imap extension and restart your web server. On Linux/Unix you’ll need to compile the extension.