HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Issue downloading large attachments


#1

We are running Helpspot on IIS and have an issue when downloading large attachments from issues. Basically the download will start and then eventually just hangs and we get an error from the browser that it failed. It seems to happen only with larger files though I’m not sure what the threshold is. We have upped our PHP timeouts etc and can upload large files, its just download them thats an issue.

Any thoughts ?

Thanks,
John


#2

Hmm. It could be a memory issue, make sure there’s enough PHP memory in the memory_limit variable in the PHP.ini. It could also be an IIS timeout, make sure IIS’s HTTP settings allow for enough time and memory (if that’s configurable, not sure) to allow the large items to download.