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Issue with Auto-reply feature


#1

Hi,

We are facing an issue with the auto reply feature.

When a user sends us an email to ssupport@mycompany.com from his email address, an auto reply is sent to him about confirmation of the ticket received.

Helpspot is treating that auto reply as a staff’s reply and marks ticket as replied
which creates confusion.

This issue needs to be addressed soon.

Regards

Vishal


#2

Hi Vishal,

We’ve never seen that, are you using the standard auto reply or a trigger that replies?