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Issues getting email piping to work


This might be something just weird to how our email is setup, but when I setup a mail program to get email, it has to be in the form of

When I try to use this in HelpSpot, it seems to be doing, which, of course, doesn’t work.

I’ve tried a lot of other permeations, but can’t seem to get it to pull email. For our email system (hosted), your username is actually



Sure, lots of people connect in this fashion. I sent over an email to you so I won’t add it all back here, but I think it’s a problem with your security settings.


Ian was dead on. For my particular issue it was setting authentication to “SSL - no validate”