I am having issues with recieving emails from our exchange server, but only at certain times. It will repopulate emails around 9:10AM and will cut off some time around 2:30AM. I have set the business hours to wide, so that shouldn’t be happening. The tickets I recieve are from email the previous day too. It seems like helpspot is picking and choose what and when to choose emails to be considered tickets.
Thank you for your time and I hope i’m not too vague. If so I will be more than happy to field questions to narrow down this issue.