HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Jira Push from Helpsot


#1

I am currently trying to create a function to enable me to push requests from inside Helpost to Jira. Unfortunately at this stage after I press push there is no response from Jira, Is anyone able to help me?


#2

It might be useful to log what’s going on inside the file, so see what HelpSpot is sending in and see if your call to Jira is failing, try to narrow down where it’s going south. Perhaps the HelpSpot server can’t reach jira networking wise?


#3

It’s OK now, I found my mistake and the push is now working