Hi Ian and other forum users,
Just wondering if this had been discussed before. You can include the customers last email in the outgoing template, along with your message, but I cannot determine a way to have this happen for other lat public note (email or otherwise).
I ask because in a certain circumstance we’d like to use the private api methods to create a request, update with additional info in a private note after, but have the response from our support team include the original public note.
It would appear that the inclusion using ##LASTCUSTOMEREMAIL## only works when the public note is submitted via email, and not when added via the API, even if fOpenedVia is set to Email.
Any insight is appreciated.
Jason @ freshview (campaignmonitor)