HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

License Install Problem


I have just installed a new license that my company purchased and now no-one can login. I checked the database, the users are still there. The passwords seem to be intact, but there is still no way to log in. Please help!


Hi Christopher,

I sent you an email on this, did you receive it?


Yes, I got it. Thanks for the update.


Great, let me know if you need anything else.