HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Live Lookup and 2 external systems


#1

Hello.

I’ve just got the task to integrate HelpSpot with our internal system and implement the custom push button for new Contacts creation from within HS to Salesforce.

I downloaded the example files for SF and external mysql db integration and now I would like to ask if integration of HS with 2 external systems is possible using Live Lookup and Request Push features?

Regards

Pawel Karwowski


#2

Hi Pawel,

Yes, both systems are designed to be used against multiple end points. You can have as many request push files as you need as well as as many Live Lookup search points as you want. You just need to add each Live Lookup script in the settings.