I have looked at the document concerning Live Lookup here: http://www.helpspot.com/helpdesk/index.php?pg=kb.page&id=6
I have looked at the live_lookup_ad_and_ldap.php example script. However, I am not clear on where I need to put this script. Can I save this somewhere on the Helpspot server and add in the relevant variables to allow the script to connect to our AD server? If so where would you recommend we place such custom scripts within the Helpspot installation?