we are actually trying your product for internal use andI might say it’s a very good system.
However, we are wondering something:
We have made our own Live Lookup script which is checking into our AD the requester information based on his email address (autmatically started if there is no customer ID).
But, is there a way to make the “Customer information” automatically inserted if there is only 1 result returned by the LL script ?
This will happen at 99% of our tickets and will be very useful.
Thank in advance !