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LiveLookup for cc:'d Public Posts


#1

I often find when I make a Public Update, I CC: people other than the original customer. I have to go into my email client to look up their addresses, then cut-n-paste into HelpSpot.

Would be really nice to have something like LiveLookup to find and fill email addresses for the CC: field.


#2

Hmm interesting idea. Sort of like an address book API where it would pop up a widget and you could flip through your emails. It may be a lot of complexity though for not that much bang.

What about having the ability to set the CC field from a prepared response? Then even if the only thing in the response was some commonly cc’d people you could just select it an go.


#3

For me, the only ‘common’ CC’s I do are to other people on HelpSpot, so the Notify feature works just fine. Most CC’s are to arbitrary people, so the lookup capability would be much more useful.


#4

Gotcha. Actually there’s going to be a new email field as well in a future release and this would be useful in that as well. I’ve got this down for more research and possible inclusion in the 2.0 version.