ok… this is a new one for me…
I am the admin for our helpspot install
I modified the admin settings yesterday and added 3 new custom fields
I also changed the header and footer php files
Today, I am not able to log into my helpspot install!
I clicked the button 'email me my password’
this worked and I had a close look at the user name and password - THEY ARE EXACTLY WHAT I AM USING and thus, something is wrong with my installation and I am locked out.
My other users say the same thing - they too are locked out and none of them admit to changing their pw
what can we do to get back in?