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Hello all

Could anyone advise me RE login

So I have downloaded Helpspot, and have the link to access the admin panel

However, i cannot figure out how each of the 3 agents can login individually to view their relevant requests etc
Same for customers, I know how to access the customer portal, but how can a customer gain access to this if they dont have access to the admin panel

Thanks
Kate

You can create agent logins via the admin panel at Admin -> Staff

They login via the same URL. Customers do not have logins, they get a unique link to check the status of the ticket, or they can check using their email address via the portal.