I’m running Helpspot 2 on an Dell Xeon Quad with RHEL and which POPs an email box on an adjacent MS Exchange server. Every 2 mins the task.php runs as a cron job. At least once a day the POPer in helpspot get’s stuck pulling he same email until someone delete’s it out of the exchange mail box. A message was left running over the weekend once and brought helpspot and the system to a standstill and to fix it I was forced to delete a ticket with 2000 repetitions of the same email.
I’ve tried changing the email integration settings in helpspot to Imap, but that doesn’t seem to change things.
I’m currently testing this, with plans to scale up to 6-8 users in April if this is successful, but this seems like a fairly big bug. What other ways are there to deal with this, other then assigning someone the task of cleaning out email boxes?
I’d have to say that I’m not really ready to recommend implementing helpspot until this is figured out. If the next version fixes this, then when is it due out and what are the chance of a patch to resolve it now?