We’re running the latest version of HelpSpot on Win2K3. Several of our users have run into this same problem (using FireFox v3). We often leave HelpSpot open with the auto-refresh option enabled. When you come back to the browser it will let you click around and view various queues and records. The problem is that sometimes we’ll enter a bunch of text in a record, click Update Request, and suddenly we’re being asked to login again. At this point all our data is lost. Clicking ‘back’ will not take you to the previous input form.
Has this bug already been reported, and when can we expect a fix?